Colorado's Health Exchange Is Millions of Dollars Over Budget
Unexpectedly high call center costs for Colorado’s health exchange are pushing the state’s Obamacare portal way over budget. “Complex sign-up problems” have led the exchange’s administrators to require an additional $3 million to cover the costs, according to Health News Colorado. Board members instead looked ready to approve a $2 million expansion, but only with the proviso that service improve dramatically this year.
Call center costs were originally budgeted at $13.7 million, HCN reports. Additional emergency funding bumped that figure up to $14.9 million.